Customer Support
Sample Preparation and Shipping
QAre there samples that cannot be processed?
Please note that we are unable to accept blood collected from patients with certain hematological conditions.
- Patients with hematologic malignancy
Blood samples from patients with hematologic malignancy contain cells with abnormal variants, which may affect the sensitivity and specificity of a test.
- Patients with a bone marrow transplant
Patients who have received homologous bone marrow transplant, stem cell transplant, or blood transfusion may have blood containing DNA that does not belong to the patient.