Customer Support
Result
QCan the test be reanalyzed after reporting to reflect additional symptoms?
If you wish to include new symptoms for reanalysis,
Go to the Portal -> My tests -> 3billion ID’s Details -> Symptoms/Details
then it will be automatically reflected.
If you have additional symptoms other than HPO, please contact your representative or our support page.
Also, if you agreed to ‘Automatic Reanalysis’ when you ordered the test, inconclusive and negative samples will be automatically re-analysed without you having to request it.