Sample preparation guide

Product

Sample requirements

Unacceptable sample

Samples from bone marrow/stem cell transplant patients.

There is a high risk of donor DNA contamination. While it is possible to perform testing using DNA extracted from skin tissue, we cannot guarantee that donor cells are not present in the skin tissue.

Samples from patients who received a transfusion within the last 4 weeks.

This patient can only be tested using a Buccal Swab. Testing can be conducted with other types of samples after 4 weeks from the last transfusion.

Contaminated or damaged samples.

Samples that are damaged or contain foreign substances cannot be tested. Please ensure the lid of the container holding the sample is tightly secured.

Samples that are not labeled.

The exterior of the sample container must have the 3billion ID clearly written.

Shipment Documents

Airway bill
1 copy

Proforma Invoice
3 copies

Declaration Letter
2 copies

Sample Documents

Informed Consent
Form(s) 1 copy

Sample(s)

Shipment Request & Sample Pick up

Initial set-up
Fill out the RPI form below and send to support@3billion.io or sales representative.

This is a one-time process to set up your account and must be completed before your first shipment.
If there are any changes to the shipping information, please submit an updated form.

Pick-up request
Make a request to support@3billion.io to arrange pick-up service.

Please make the request at least 3 business days before your preferred pick-up date. You will receive shipping documents and case number.
If you do not hear from us within 3 business days, please contact us at support@3billion.io.

Shipment pick-up
You will receive a call from our local courier, confirming pick-up.

Please ensure the shipment is ready with all the samples and paperwork enclosed.
The shipment should arrive at 3billion within 5 business days of the pick-up date.