Customer Support
Product
QCan I order follow-up analysis of two biological family members presenting symptoms?
Yes, you can choose “Relatives testing” at the ordering process on 3billion Portal.
1) You have already received the results of 1 patient and are requesting to test an additional family member,
please find the 3B ID of the patient who received the results and register with it.
2) If you would like to place an order for 2 patients together,
order the first patient’s test first, then enter the first patient’s 3B ID when registering the second patient.