What is 3billion's refund policy?
Last modified: May 16, 2022

3billion issues full refunds only if the sample has not yet arrived at our laboratory. Once a sample arrives, we are no longer able to issue a full refund for the order.

If cancellation is requested while the sample is being processed, the test will be cancelled and all associated data will be deleted, but no refund will be issued. We may be able to honor partial refunds for exceptional situations.