3billionFor PatientsFor PhysiciansProductBlog
SupportSign in
LANGUAGE:EN
Order

Sample and Shipping Guidelines

    1. Sample Collection & Packaging

    Available Test
    Container
    Collection
    Shipping Conditions
    blood
    3B-GENOME3B-EXOME3B-VARIANT
    Pink or purple-top tubes containing EDTA
    Minimum 1mL of blood
    • Ship within 1 day after collection
    • Include cold packs.
    • Overnight shipment preferred
      Labelling:
    Clearly label each container with patient’s 3billion ID and date-of-birth (DOB).
    Unlabeled or improperly labeled samples will be rejected (see below).
    ※ Unacceptable Sample
    Unacceptable or damaged containers used

    Unacceptable or damaged containers used

    • We only accept 3billion’s DBS cards and 3billion’s buccal swab kits.
    • Any broken containers with possible contamination will also be rejected.
    • Please make sure each container is tightly sealed with no tube-to-tube contact.
    Unlabeled or improperly labeled samples

    Unlabeled or improperly labeled samples

    • 3billion requires all containers to be labeled with TWO unique identifiers that match the information on the order.
    • Please clearly label each container with 3billion ID and patient’s date-of-birth (DOB).
    Contaminated, clotted and/or crystalized sample

    Contaminated, clotted and/or crystalized sample

    * We only accept 3billion's DBS cards and buccal swab kits.

    Order Your Kit Today Free of Charge!
    Order here

    * Check ahead if your country’s local import regulations allow you to receive our kits.
    You are responsible for any local taxes.

    How should a sample be collected using 3billion’s Buccal Swab Kit?
    How should a sample be collected using 3billion’s DBS?
    3billion kit

    2. Shipment Request & Sample Pick up

    Set-up a Pick-up
    Donwload the RPI (remote pickup inquiry) form below, fill it out and send it to 3billion (support@3billion.io).
    • This needs to be done once before the first shipment.
    • If there are any changes with the shipping information, submit an updated form.
    RPI download
    Pick-up Request
    When you are ready to set-up a pick-up service for your samples, send a request to 3billion (support@3billion.io).
    • Make the request at least 3 business days before your preferred pick-up date.
    • 3billion will set-up the service and send you the shipping documents and the CASE#.
    • If you do not hear from us within 3 business days, please contact us (support@3billion.io).
    Shipment Pick-up
    You will receive a call from your local courier, confirming the shipment pick-up.
    • Make sure the shipment is ready to be picked-up with all the samples and paperwork enclosed.
    • The shipment should arrive at 3billion within 5 days of the pick-up date.
    • You will be notified of any issues once the shipment arrives at 3billion.

    3. Shipment & Sample Documents

    Shipment Document
    Sample Document