1. Sample Collection & Packaging

Available Test
Container
Collection
Shipping Conditions
  Labelling:
Clearly label each container with patient’s 3billion ID and date-of-birth (DOB).
Unlabeled or improperly labeled samples will be rejected (see below).
※ Unacceptable Sample
Unacceptable or damaged containers used

Unacceptable or damaged containers used

  • We only accept 3billion’s DBS cards and 3billion’s buccal swab kits.
  • Any broken containers with possible contamination will also be rejected.
  • Please make sure each container is tightly sealed with no tube-to-tube contact.
Unlabeled or improperly labeled samples

Unlabeled or improperly labeled samples

  • 3billion requires all containers to be labeled with TWO unique identifiers that match the information on the order.
  • Please clearly label each container with 3billion ID and patient’s date-of-birth (DOB).
Contaminated, clotted and/or crystalized sample

Contaminated, clotted and/or crystalized sample

* We only accept 3billion's DBS cards and buccal swab kits.

Order Your Kit Today Free of Charge!
Order here

* Check ahead if your country’s local import regulations allow you to receive our kits.
You are responsible for any local taxes.

How should a sample be collected using 3billion’s Buccal Swab Kit?
How should a sample be collected using 3billion’s DBS?
3billion kit

2. Shipment Request & Sample Pick up

Set-up a Pick-up
Donwload the RPI (remote pickup inquiry) form below, fill it out and send it to 3billion (support@3billion.io).
  • This needs to be done once before the first shipment.
  • If there are any changes with the shipping information, submit an updated form.
RPI download
Pick-up Request
When you are ready to set-up a pick-up service for your samples, send a request to 3billion (support@3billion.io).
  • Make the request at least 3 business days before your preferred pick-up date.
  • 3billion will set-up the service and send you the shipping documents and the CASE#.
  • If you do not hear from us within 3 business days, please contact us (support@3billion.io).
Shipment Pick-up
You will receive a call from your local courier, confirming the shipment pick-up.
  • Make sure the shipment is ready to be picked-up with all the samples and paperwork enclosed.
  • The shipment should arrive at 3billion within 5 days of the pick-up date.
  • You will be notified of any issues once the shipment arrives at 3billion.

3. Shipment & Sample Documents

Shipment Document
Sample Document